The increasing use of technology (e.g., IT solutions, Web conferences, chat rooms, and on-line education) has posed a challenge to the development of relationships between students and employees. On-line services are making work and study easier, but often at the cost of establishing and maintaining social and personal relationships.
The main impression is that the technologization of education must be more finely adjusted so as to meet the specific needs of students. Although on-line solutions do save time, it is also vitally important to take the time to maintain personal relationships and to engage in personal meetings and conversations. Interacting with other people turns out to be an important aspect of an individual’s well-being while at work and study and, thus, has an influence on the quality and efficiency of work and study. The students and employees also mentioned that the administration staff should be encouraged to be more flexible regarding non-IT based solutions.